Frequently Asked Questions
Below you’ll find answers to some of the most common questions about our products, orders, shipping, and support. If you need additional information, feel free to contact Legacy Reformers Pilates directly.
General
Yes. All products offered by Legacy Reformers Pilates are designed for professional studios, instructors, and serious practitioners. Our apparatus is built for durability, precision, and long-term use.
Yes. Some of our apparatus is custom-made or produced upon order. Custom products may require additional production time and are not eligible for returns unless defective.
Absolutely. We support bulk and studio orders and can help you choose the right equipment configuration. Please contact us for a custom quote.
Yes. If you require additional business details on your invoice, please let us know before your order is processed.
You can reach us anytime at Pilatesmachinestore@gmail.com . Our team will respond as quickly as possible.
Please notify us within 48 hours of delivery and provide photos of the damage. Contact us at Pilatesmachinestore@gmail.com for assistance.
Installment options may be available depending on your location and payment provider. Available options will be shown during checkout.
Taxes are calculated based on your location and will be displayed during checkout if applicable.
We ship to selected domestic and international destinations. Availability may vary based on product size and location.
Shipping fees are calculated based on your destination and order size. Please contact us to receive an accurate shipping quote before completing your purchase.
Delivery times vary depending on your location and whether the product is custom-made. Estimated delivery times will be provided after order confirmation.
Yes. Once your order is shipped, tracking details will be sent to your email where available.
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