At Legacy Reformers Pilates, we are committed to delivering your order safely and efficiently. This Shipping Policy outlines how orders are processed, shipped, and delivered.
By placing an order on our website, you agree to the terms outlined below.
Orders are typically processed within 3–7 business days, excluding weekends and public holidays
Custom-made or made-to-order products may require additional production time
Once your order is processed, you will receive a confirmation email with shipping details
We work with reliable third-party shipping carriers to ensure safe delivery of our products.
Shipping method selection and carrier availability may vary depending on destination and product size.
Large or heavy apparatus may be shipped via freight or pallet delivery.
To ensure accurate shipping costs, please contact us and we’ll provide a shipping fee based on your destination.
Estimated delivery times vary by location:
Domestic orders: 5–10 business days after dispatch
International orders: 7–21 business days after dispatch
Delivery times are estimates and may be affected by customs processing, carrier delays, or unforeseen circumstances.
We ship internationally to selected destinations.
Please note:
International shipments may be subject to customs duties, taxes, or import fees
These charges are the responsibility of the customer
Legacy Reformers Pilates is not responsible for delays caused by customs clearance
Once your order has been shipped, you will receive a tracking number via email where available.
Tracking updates may take up to 24 hours to appear in the carrier’s system.
For high-value or oversized items:
A signature may be required upon delivery
Delivery will be made to the address provided at checkout
Please ensure someone is available to receive the shipment.
Customers are responsible for providing accurate shipping information.
Legacy Reformers Pilates is not responsible for delays or losses caused by incorrect or incomplete addresses.
Additional shipping charges may apply if a package is returned due to address errors.
If your order arrives damaged:
Please inspect the package upon delivery
Notify us within 48 hours of receipt
Provide photos of the damage and packaging
Contact us at Pilatesmachinestore@gmail.com to initiate a claim.
We reserve the right to refuse shipping to certain locations due to logistical or regulatory limitations.
If you have any questions about shipping, delivery times, or order status, please contact us:
📧 Email: Pilatesmachinestore@gmail.com
🏢 Company: Legacy Reformers Pilates
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